Frequently Asked Questions
Everything you need to know about your Solei Sea experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
Are Solei Sea products sustainably made?
Yes, we are committed to conscious fashion. Our footwear and accessories utilize eco-friendly materials and ethical manufacturing processes to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment options via Afterpay.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. International shipping rates and delivery times are calculated at checkout based on your location.